- Dubai Outsource City, Dubai, United Arab Emirates
Da Desk Dubai
Da Desk Dubai – Our mission is to increase transparency in the disbursement account process, create operational efficiency, and improve the price-value relationship for both principals of shipping companies and port agents. Since its founding in 2001, DA-Desk has helped customers transform port cost management practices and establish new standards for efficiency and oversight.
Our First Commitment to Customers
As a DA-Desk customer, you can depend on us to streamline operations, provide objective oversight, protect confidential information, and navigate complex regulatory issues. DA-Desk is fully independent, with no financial connection to port suppliers, port agents or shipping companies.
We are Specialist
DA-Desk is focused exclusively on the DA process, from port agent nomination to voyage closing. Your team will be free to focus on other important tasks because our team of skilled knowledge workers will manage every painstaking detail.Since DA-Desk is involved in more than 140,000 port calls per year, we are also able to reduce unit costs and pass savings directly to you.
In our offices in Dubai and Mumbai, we have building security staff as well as uniformed security staff at the DA-Desk office counter. Office access is electronically restricted and monitored by CCTV. We continuously strive to keep our operations floor as clean as that of a hospital – we only allow inside what is required to perform the operation. That means that all personal devices are stored in lockers; that work stations are restricted for business purposes. Consequently, USB ports and DVD drives are inactivated; application maintenance is centrally managed; only white listed Internet pages can be accessed; and all business-critical systems used are enterprise grade — no Excel sheets or other casual tools are applied for our core processes. Our internal users can only access our systems from within our offices. We maintain two physically independent offices to be prepared for the worst. Should one site fail, we have a fully audited Business Continuity Plan in place for the other site to take over – including network connectivity.
Our servers are securely located in the Cloud, with one of the largest hosting providers in the world. Again, nothing less than enterprise grade; we are committed to keep your business running and your data secure round the clock. Also our servers have a fully redundant configuration with real-time synchronisation across two physically separated geographical sites. We apply internal and external firewalls, world-class anti-virus software and fully integrated real-time monitoring of performance and usage. Our offices only hold basic local infrastructure, including Uninterruptible Power Supply (UPS) for emergency support of, among others, redundant connectivity. All business-critical resources are in the Cloud.
Floor 2, Al Shaiba Building
Dubai Outsource Zone