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- Dubai Internet City, Dubai, UAE
inter Touch – Networking Company in Dubai Internet City
inter Touch – Networking Company in Dubai Internet City – Head quartered in Singapore and with operations throughout Asia Pacific, Africa, the Middle East and the Americas, interTouch has presence in more than 50 countries with over 700 employees worldwide. We remain committed to providing international hotels with the competitive edge needed to attract increasingly tech-savvy travellers who want connectivity as well as interactivity at their fingertips.
Effective 29 September 2015, interTouch is wholly owned by interTouch Holdings, LLC., a technology and intellectual property holdings company in the state of Delaware in the United States.
With this acquisition and new associations, interTouch has become a company with even larger scale and capability, enabling us to offer our customers the best products and services anywhere in the world.
Power of the Guest Cycle
The changing expectations of travellers now require hotels to think not just about the few nights the guest stays in the hotel, but to focus on the whole pattern of guest activity leading up to the stay and even beyond it.
At interTouch, we call this the Guest Cycle. Our mission is to use our technology solutions and expertise to help hotels reestablish their influence over the guest cycle. From initial trip planning, through the stay, during the check-out and back to planning the next trip, our FREEDOM Solutions combine innovative technology and the power of the guest cycle to help our hotel clients meet and exceed guests’ expectations during every stage of the cycle.
Service and Support that Sets the Standard
As hospitality technology experts, interTouch provides a comprehensive support service portfolio through a single point of contact. Driven by unique business requirements, our hotel partners select the most appropriate combination of hardware and software solutions. interTouch helps simplify the management of these multi-vendor services by leveraging our global support capabilities, proven expertise and support processes, through a single point of accountability.
interTouch’s customer support service includes proactive Network Operations Centers as well as round-the-clock Call Centers that provide multi-lingual customer support to our global network. With highly trained technicians, our NOCs function 24 hours a day, 7 days a week to monitor network activity, implement traffic shaping as well as oversee hardware and software processes to ensure our hotel partner’s networks operate at optimum level at all times.
FREEDOM Internet is a leading-edge high-speed internet service designed specifically for hotels and their guests. Easier, faster, secure and more advanced, it allows guests to enjoy a stable high-speed internet connection, wired or wirelessly.
The benefits of FREEDOM Internet include:
– Modular architecture, for scalability in supporting future applications & services
– Customizable and interactive guest portal, enabling hotels to incorporate branding features
– Ultra-flexible bill plan and pricing module, allowing creative billing strategies based on duration, download quota, bandwidth speed, and number of users
– Extra billing flexibility, allowing hotels to manage seamlessly using their existing Property Management System (PMS)
– Web based user interface, for ease of use and secure remote access for ease of maintenance and upgrades
– Easy connectivity, for true plug-and-play where guests do not need to configure personal computer settings or install additional software
FREEDOM Entertainment turns the traditional broadcast television into an interactive entertainment portal that offers guests high-definition digital entertainment as well as advanced information and communication services.
The IP-based interactive TV entertainment system uses Internet Protocol Television (IPTV) technology allowing guests to enjoy their favourite movies in High-definition Television (HDTV).
FREEDOM Entertainment also allows hotels to incorporate a customizable and comprehensive range of interactive communication and information services such as guest welcome message, express check-out feature, housekeeping status, flight information, hotel promotions, guest surveys, and much more.