- Bur Dubai, Dubai, UAE
As a leader in the global transport network, Korean Air is performing a pivotal role in further enhancing Korea’s progressive reputation around the world. We are expanding our global network by establishing new routes and are maintaining growth by increasing overseas sales.
Moving forward, our goal is always ‘Excellence in Flight’ and to be recognized as an industry leader by promoting sustainable growth through strengthened competitiveness and by being able to quickly and flexibly respond to market changes and customer needs.
A Message From Our CEO
Welcome, and thank you for taking the time to learn more about Korean Air.
Growing alongside our customers from all around the world, Korean Air has become a leading global carrier through a creative mindset and continuous business innovation.
This advancement of Korean Air would not have been achievable without the support and encouragement of our customers, and all employees at Korean Air will always do their best to provide service excellence.
Furthermore, Korean Air will continuously push for improvements to establish operational excellence and advance one more step as a respected leader in the world airline community.
Korean Air aims to be a leading airline recognized by people around the world for providing high quality service and excellence in flight, and become an airline that everybody wants to fly on. Korean Air will continuously innovate in the aviation industry, helping to take it into the next new era.
Yang Ho Cho / Chairman and CEO
Korean Air Customer Service Plan
Offer the lowest fare available
We offer the lowest fare available to you for the date, flight, and class of service you request through our web site (www.koreanair.com), on our telephone reservation system, at airport ticket counters, and at ticket offices in the city.
Upon request, our representatives will identify alternative itineraries if your travel schedule is flexible.
Notify consumers of delays, cancellations, and diversions as required by 14 CFR §259.8
When a change in the status of a flight occurs (i.e., a delay of 30 minutes or more in the planned operation of a flight, a cancellation of a flight, or a diversion), we will promptly provide information about the change within 30 minutes after we become aware of such a change, as required under 14 C.F.R. 259.8(a). We will make information on such changes available via our toll-free telephone number (1-800-438-5000), via our U.S. web site, www.koreanair.com (under the Flight Status Menu), at the gate area (for a flight at a U.S. airport), and via any flight status subscription service we provide that delivers notification to passengers (to the extent we provide such service).
We also provide, through our gate agents and flight crews, timely updates on the status and causes of delayed, cancelled, or diverted flights. We have installed flight monitoring technology that will improve our capability to track delays and diversions; it also will help us relay information more completely. We will contact you about cancellations when the event is made known to us using the contact information in your reservation.
Korean Airlines – Reservations
Ground Floor, Bin Lahej Showroom Building, Umm Hurair Road, Oud Metha, Bur Dubai,Dubai
P.O.Box: 122883, Dubai
Tel: +971 43377003
Fax: +971 43377992