- Dubai Health Care City, Dubai, UAE
Comments and Complaints
Westminster Ortho Med Clinic is a group of specialist consultants based at DHCC Dubai. We pride ourselves on offering a first class service. As a patient, visitor or relative to the clinic we hope your experience is positive. We always value your feedback especially when we are doing things right. We are however always looking for ways to improve and appreciate your involvement when we have not met your expectations.
Please tell us about your experience by filling out our Patient Satisfaction Questionnaire which is available from your consultants secretary.
All comments and complaints are taken seriously regardless of their nature. You can carry out a complaint by contacting us via the following
What happens next?
We will acknowledge receipt of the complaint and an initial response within 48 hours.
If you wish to take your complaint to a written form then a receipt will be sent to you within five days.
An investigation into the complaint will then be passed to our Clinic Governance Committee who will then follow the correct procedures to establish an appropriate course of action. We aim to respond to your complaint within 31 days and if an investigation should go on longer than this we will keep you informed.
You can obtain further information regarding our complaints procedure from the Westminster Ortho Med Clinic.
Same day Appointments
The Westminster Ortho Med Clinic now offers a same day appointment service:
To make an appointment and for all enquires contact the unit direct on:
Westminster Ortho Med Clinic is based at Block A, Unit 203, Ibn Sina Building, Dubai Health Care City, Dubai.
All appointments are made through the direct call 00971-4276-5606, Clinic receptionist or through the E-mail email@example.com.
All enquiries will be treated as strictly private and confidential.
If you are booking a consultation or requesting a call back please include dates and times you are available in the message box.